Social media is consumed with posts of people complaining about bad customer experiences, services not meeting their expectations and being letdown. The customers network and out-reach invariable become ambassadors of negative publicity for a company's brand. Social media has given common man the power to act as a journalist and share real-time feeds of poor customer experiences. If organizations don't act fast, it leaves them open to the dreaded trial by social media, invites competitors to exploit benefits and has a direct impact on other loyal customers and the company's bottom-line.Original article
The CyberMAK Formula to Success: Social Listening + Bots = The Ultimate Customer Experience
Social media is fed on with posts of people complaining about dangerous purchaser stories, corporations now not meeting their expectancies and being letdown. The shoppers group and out-reach invariable transform ambassadors of adverse exposure for an organization's type. Social media has given widespread guy the power to behave as a journalist and proportion real-time feeds of deficient purchaser stories. If organizations don't act fast, it leaves them open to the feared trial through social media, invites warring parties to profit from benefits and has an immediate affect on other dependable shoppers and the company's bottom-line.