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Facebook content moderators speak out about difficulties of job

A dozen current and former employees who moderated disturbing and traumatic content for Facebook at a third-party contractor in Arizona told The Verge that their experiences caused PTSD-like symptoms amid difficult working conditions.

Why it matters per Axios' David McCabe: Facebook has spent over a year promising regulators, media and the public that it will address the flood of malicious content on its platform. Workers in Phoenix and at other content moderation sites are a key part of that effort and both Facebook and its contractor, Cognizant, told The Verge that adequate support for employees was provided at the site but their struggles are far less visible than the lives of executives and engineers at Facebook's Silicon Valley HQ.

Facebook VP of Global Operations Justin Osofsky posted a memo Monday he shared with employees over the weekend that explained the process of content reviewing at Facebook.

"A lot of the recent questions are focused on ensuring the people working in these roles are treated fairly and with respect.

Original article
Author: Axios

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Axios has recently written 11 articles on similar topics including :
  1. "The Cambridge Analytica scandal set off a broader privacy reckoning". (July 24, 2019)
  2. "The collection of data has been taken down". (September 5, 2019)
  3. "The company, like its competitors, has suspended the practice". (August 14, 2019)
  4. "The video platform wants solid rules to govern its content moderation, but a looser system could work better". (June 12, 2019)
  5. "The state's attorney general is asking a state court to enforce the investigation's request". (November 6, 2019)
  6. "But growth in North America has slowed dramatically". (February 4, 2019)
  7. "The tech giant faces a host of worldwide legal and regulatory issues". (July 17, 2019)
  8. "Many of the darkest aspects of Facebook's platforms thrive in private spaces". (March 7, 2019)
  9. "Democrats and critics fear the deal might let Facebook off easy". (July 13, 2019)
  10. "But there's plenty of skepticism around Facebook's use of that information". (May 1, 2019)
  11. "The company is facing immense regulatory pressure over its privacy practices and data dominance". (September 20, 2019)
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