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Facebook content moderators speak out about difficulties of job

A dozen current and former employees who moderated disturbing and traumatic content for Facebook at a third-party contractor in Arizona told The Verge that their experiences caused PTSD-like symptoms amid difficult working conditions.

Why it matters per Axios' David McCabe: Facebook has spent over a year promising regulators, media and the public that it will address the flood of malicious content on its platform. Workers in Phoenix and at other content moderation sites are a key part of that effort and both Facebook and its contractor, Cognizant, told The Verge that adequate support for employees was provided at the site but their struggles are far less visible than the lives of executives and engineers at Facebook's Silicon Valley HQ.

Facebook VP of Global Operations Justin Osofsky posted a memo Monday he shared with employees over the weekend that explained the process of content reviewing at Facebook.

"A lot of the recent questions are focused on ensuring the people working in these roles are treated fairly and with respect.

Original article
Author: Axios

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Axios has recently written 11 articles on similar topics including :
  1. "At least 6 of the top 15 health and fitness apps in Apple’s iOS store send personal data to Facebook". (February 23, 2019)
  2. "The list of banned personalities includes including Milo Yiannopoulos, Alex Jones, Louis Farrakhan and Laura Loomer". (May 2, 2019)
  3. "Facebook's pivot to privacy reverses another pivot it made a decade ago, when it pushed everything public". (May 1, 2019)
  4. "But growth in North America has slowed dramatically". (February 4, 2019)
  5. "The company is facing immense regulatory pressure over its privacy practices and data dominance". (September 20, 2019)
  6. "But there's plenty of skepticism around Facebook's use of that information". (May 1, 2019)
  7. "Facebook stock was up more than 4% in after hours trading Wednesday after reporting positive Q1 earnings. But it revealed its GAAP earnings per share was far less that expected to account for losses of a potential multibillion-dollar Federal Trade Commission fine". (April 24, 2019)
  8. "The one constant in Facebook's story since 2010 is growth". (January 30, 2020)
  9. "Zuckerberg is trying to shape the terms of the multi-front debate over its collection of user data and massive influence over information". (March 30, 2019)
  10. "Netflix, Spotify and other companies had more access than previously believed". (December 19, 2018)
  11. "It was a brutal week for Facebook". (March 18, 2019)
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